Refund Policy

Last updated: 27 February 2026

This Refund Policy explains how refunds are handled for subscriptions and paid features on Wazoka (“we”, “us”, or “our”). By subscribing to or purchasing any part of the Service, you agree to this Refund Policy.

1. Subscription Billing

Wazoka subscriptions are billed on a yearly basis. Charges are made automatically to your chosen payment method.

2. Refund Eligibility

Refunds may be granted under the following conditions:

• Duplicate Charges: If you were mistakenly billed more than once.
• Technical Issues: If the Service was unavailable for an extended period due to issues on our side.
• Accidental Upgrade: If you upgraded unintentionally and notify us promptly.

Refunds are not provided for unused time, partial billing periods, or dissatisfaction with features that function as described.

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals that were not canceled before the renewal date
• Promotional or discounted plans
• Custom development, design work, or add-on services

4. How to Request a Refund

To request a refund, contact us through the support form on our website. Please include your account email, invoice number, and a brief explanation of the issue.

5. Processing Time

Approved refunds are typically processed within 5–10 business days. The exact timing may vary depending on your payment provider.

6. Chargebacks

Filing a chargeback without contacting us first may result in suspension of your account. We encourage you to reach out so we can resolve the issue quickly.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

8. Contact

If you have questions about this Refund Policy, please contact us using the information provided on our website.